A customer health score is a key performance indicator (KPI) that measures how well your customers interact with your business. It can include a number of metrics like customer satisfaction, loyalty, and churn. But it can also be simple: A single metric can be enough to inform your decision-making.
The United States scores low on health outcomes, access to care, and other measures of quality. Its residents are more likely to have trouble paying medical bills than those in other countries.
Massachusetts, Hawaii, and New Hampshire ranked highest in 2023’s State Scorecard. The lowest-ranked states were Oklahoma, West Virginia, and Mississippi.
Many of the poorest-performing states lag behind in key areas. For example, in Alabama, a dismal air quality contributes to the state’s obesity rates, while high rates of smoking, poor sleep hygiene, binge drinking, and unhealthy dietary habits can lead to heart disease, cancer, and premature death.
Americans’ evaluations of the quality of healthcare they receive are at a two-year nadir, with only 72% saying their current providers offer excellent or good care. The figure has fallen from a high of 64% in early 2010, and is well below the average rating of 85% for all age groups since 2001. It is especially low among adults 18 to 34, with only 53% giving their current providers excellent or good ratings. health scores united states