If you’re in a business that deals with high volumes of customer calls, then a phone answering service can be a valuable addition to your team. These services can help you manage your call volume, keep your customers and clients happy, and ensure that your business runs smoothly.
The best answering service will have an industry-specific approach. For example, the staff at a medical answering service will be trained to answer calls in a way that is consistent with your company’s brand and procedures. They’ll also be familiar with the lingo and vocabulary of your specific industry. This is particularly important for service businesses like HVAC contractors and electricians, where the personal connection with your customers can make or break their experience.
Choosing an answering service provider that offers 24/7 support is especially useful for companies that operate outside of regular office hours. Aside from helping to boost productivity, an answering service can be used to grow your business by enabling you to capture leads and customers that might otherwise have been missed.
Most answering service providers charge a price per minute for each call they have with a customer. The rate can vary based on the type of business you run and how long each call is. However, some answering services offer packages that include a set number of minutes for a discounted price. These can be a good option for companies that frequently receive calls from their customers that are more complex and require longer call times.